Return policy

Return policy

Return Policy

The following return policy is applicable to all items sold on plumkart.com/plumbkart.in. All items with the logo plumbkart.com in the product detail page are Fulfilled by plumbkart plumbsolution pvt ltd ..

  1. In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
    • Was delivered in a physically damaged condition
    • Has missing parts or accessories
    • Is different from what was ordered
    • Is no longer needed (not all items may be eligible)

Products marked as “non-returnable” on the product detail page cannot be returned.

  1. All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.
  2. Only Damaged material will be for free replacements under warranty from the manufacturer.
  3. If you wish to return an electronic/sensor/mechanical device, please ensure that all items belonging to the device are in place and unused prior to returning. Plumbkart shall not be liable in any manner for any misuse of those device from the buyer.”
  4. Some items may not be eligible for return if you “no longer need it” (including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered).

RETURN POLICY

  • The return timelines for items sold on plumbkart.com/plumbkart.in are equivalent to the return timelines mentioned.
  • For damaged/ defective products that are no longer need, returns are subject to the manufacturer/dealer approval of the return.
  • If you do not receive a response from the seller/dealer for your return request within five business days, you can claim a guarantee on the customercare@plumbkart.com.

Note :

  • For all the sanitary items categories, the seller/dealers need to be informed of the damage/ defect within 14 days of delivery. These items are not eligible for self-return. The seller will arrange the return pick up for these items.
  • For faucets items, the sellers/dealers need to be informed of the damage / defect within 10 days of delivery. These items are not eligible for self-return. The seller will arrange the return pick up for these items.
  • For combo items categories, the seller/dealers need to be informed of the damage / defect within 10 days of delivery. These items are not eligible for self-return. The seller will arrange the return pick up for these items
  • Items such has bolts, washers, screw or any accessories which you might no longer need, returns are subject to the manufacturer/dealer approval of the return.
  • Items which are mentioned as non-returnable category on the product are non refundable/cancellation/return to plumbkart plumbsolutions pvt ltd.